Refund policy
Overview
All return and refund requests are handled by email at support@ankerrdeals.com. We do not offer phone support.
30-Day Return Window
You may return your purchase for any reason within 30 days of the delivery date (not the order date).
How to Return
- Email support@ankerrdeals.com with your order number before sending anything back.
- Wait for our prepaid Return Label — for U.S. returns, return shipping is paid by us. Packages self-shipped without an authorized label cannot be processed.
- Send the item back using the prepaid label we provide.
Return Conditions
Items must be unused except for inspection, in resalable condition, and include the original packaging and all accessories, together with your order number.
Wrong or Defective Items
If we shipped the wrong item or the product has a quality issue, we cover the return shipping and will send a replacement or issue a refund after inspection — your choice.
Refunds
Refunds are issued to the original payment method within 3 business days after our warehouse receives and inspects the return. Depending on your bank, it may take additional time for the credit to appear on your statement.
Returns We Cannot Accept
- Requests made more than 30 days after delivery
- Items missing original packaging or proof of purchase
- Damage caused by misuse, liquid, or drops
- Bulk or customized orders, unless required by law
Cancellations
Unshipped orders can be cancelled free of charge by email; refunds for cancelled orders are typically issued within 1–3 business days. Orders that have already shipped cannot be cancelled — once delivered, please use this return policy.